Account Information. We collect your phone number to create an account and allow you to access it. If you have previously created an account using your name and email address, you may link your phone number and access your account via that phone number. Abridge Verified Health Professionals (VHPs) can create Abridge Clinician Dashboard accounts. We use ID.me the first time you log into your account to verify your provider information and NPI. We collect and store the information shared with us by ID.me to help users connect with you in Abridge.
Health Information. When you record a health conversation, we collect the audio and process that into a readable transcript that we store. We use the transcript to create a recording summary tailored to you or your health professional which includes your recording, the most important moments from your conversation, and medical mentions, where specific medical terms like diagnoses or medications were recorded.
There are two types of conversations Abridge provides services to:
Abridge App conversations. You can initiate a recording of any health conversation in the Abridge App. It will immediately be available to you when you log in. You may choose to share that conversation with another Abridge user or send a copy of the conversation to an Abridge Verified Health Professional on your care team.
Abridge Telehealth conversations. Telehealth conversations are recordings between you and an Abridge Verified Health Professional made using the Abridge App or Abridge Telehealth. We only store audio from Telehealth conversations even if they are recorded over video connections. You may choose to have a telehealth call recorded and have a copy automatically sent to the Abridge VHP you are speaking with. You need to create an account on Abridge to access that conversation. Once you do, you can access and interact with that call the same way you do with conversations recorded in the App; however, you will need to contact your Verified Health Professional directly to delete a Telehealth conversation from the Services once it is sent to him/her.
Your Activity. You can interact with your recordings in several ways in the App to help you organize and find medical mentions. For example, you can add a title, the name of the doctor or patient you spoke with, use a suggested tag, edit a medical mention to improve accuracy, or star a particular moment for easy access. We store Your Activity in association with your account.
Contacts. You can choose to share your recording and recording summary with another Abridge user by either manually entering a recipient’s phone number or permitting us to access your phone’s contacts so you can choose a recipient. You can also choose to send a copy of a recording to a Verified Health Professional that you add to your Care Team. If the recipient is not a current Abridge user, we will send them a text message inviting them to join Abridge. We do not store your Contacts, but we need access so you can select recipients. You can stop us from accessing Contacts in your phone’s settings at any time. When you share a recording, we store the recipient’s phone number and any message you send in association with your account. You can stop sharing a recording with a Contact who is not a Verified Health Professional at any time in the Abridge App.
Location. For certain features, for example to find health professionals near you, you may choose to share your location. We will notify you and receive your consent before we collect this data.
Analytics and Passively Collected Data. We collect data about how you use Abridge, including your IP address, mobile device ID, click or tap history, type of OS or browser and other actions on the Services. This information is collected from your phone or web browser as you interact with web and mobile apps and helps us improve your experience with the Services.
Feedback and Support. We love to hear from you! Whether you have an idea to make Abridge better or need a little help, we store the emails you send us and use them to help us prioritize how to improve our product.
De-identified Data. De-identified Data is non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We use de-identified data for research and development of new products or tools, to refine our algorithms and machine learning applications, and to improve the App and the services we provide. We may disclose such information publicly and to third parties, for example, in public reports about health, to partners under agreement with us, or in benchmarking information we provide to the medical community.