Thank You for Letting Us Be Part of Your Care
We’re so grateful you’ve trusted Abridge to support you through some of life’s most personal and important moments. It’s meant the world to us to be part of your care journey—revisiting a doctor’s words, finding clarity, or simply feeling a little more supported along your care journey.
As we focus on new ways to serve patients and care teams, we’ll be saying goodbye to the Abridge patient app. The app will no longer be available after [shutdown date]. If you’d like to keep a copy of your past recordings, you’ll be able to export them before that date. We’ll make it as easy as possible.
This decision wasn’t made lightly—and we’re here to help every step of the way. You’ll find answers to common questions below, and if there’s anything else you need, we’re always just a message away.
Why is the Abridge patient app going away?
We’ve made the decision to retire the Abridge patient app so we can focus our energy on supporting clinicians—where we believe we can have the greatest impact on patients’ lives right now. By helping care teams document and understand conversations more clearly, we’re working to improve the care experience from the inside out, ensuring that what matters most to patients is heard, understood, and acted on. Still, we want to pause and say thank you. If you’ve used the patient app, you’ve been part of shaping what Abridge has become. Your trust, feedback, and stories have helped us build something meaningful—and we’re so grateful to have been on this journey with you.
When is the last day I can use the app?
[Add date]
My app is no longer working. Can I still access my recordings?
If you’d like to keep a copy of your Abridge recordings, you can export them directly from the app. Here’s how:
1. Open the Abridge patient app.
2. Tap “Export My Recordings” when the message appears.
3. That’s it. We’ll take care of the rest. Your recordings will be securely sent to you within 10 business days.
If there’s any delay, we’ll let you know. And if you need help at any point, our support team is always here for you: support@abridge.com. You don’t need to do this unless it feels helpful to you—we simply want to make sure you have the option.
My app is no longer working. Can I still access my recordings?
Even though the app is no longer available, you can still request a copy of your recordings—we’re here to help. Just send an email to support@abridge.com with your full name and the phone number you used with the app. Our team will take it from there and make sure your recordings are safely sent your way.
I requested my recordings, when will I get them?
You’ll receive your recordings within 10 business days of your request. If we run into any delays, we’ll let you know right away.
I’d like to delete my recordings, how do I do that?
Send an email to support@abridge.com with your full name and the phone number you used with the app. Our team will take it from there and make sure your data and recordings are deleted.
Will this impact the clinician app that my provider uses?
No need to worry. The clinician app is not affected by this change and will continue to be supported and available as usual.
I have a different question, who can I contact for help?
If you need anything, feel free to reach out to our support team at support@abridge.com. We're here to help.
