Retail and Health, Sitting in a Tree

Show Floor, Moon Stage

October 8, 2023

Chemu Lang'at

Best Buy Health

Dr. Patrick Carroll, MD

Hims & Hers

Kevin Ban, MD

Walgreens Boots Alliance

Vin Gupta, MD, MPA

Amazon Pharmacy

Tina Reed

Axios

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The panel discussed the growing involvement of retail in healthcare. This includes major companies like Best Buy, Walgreens, Amazon Pharmacy and Hims & Hers. The speakers highlighted the importance of developing innovative models to address the primary care shortage in the U.S., emphasize the untapped potential of pharmacists, and plan to improve the healthcare experience for both providers and patients.

They touched on several problems such as lack of access to healthcare in some communities, medication non-adherence, and fragmented care, and how these could be mitigated through adopting new tech, telehealth initiatives, easier access to medication, and better provider-patient communication.

Also discussed was the need for regulatory and reimbursement support for pharmacy services and improved availability of real-time benefits and price transparency in healthcare. Some examples of ongoing work in this area include Best Buy enabling care at home through technology, Walgreens focusing on value-based care and community health, Hims & Hers working on chronic disease management and access to mental health care, and Amazon Pharmacy emphasizing 24/7 pharmacy support and affordability of drugs.

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