CDO Future & Health Summit
The panel discussed the application and implications of generative AI (Jen AI) in healthcare systems. Points highlighted include the critical role of AI in addressing workforce crises in healthcare, the importance of having appropriate business problems that AI can solve, and the requirement for structured governance in AI application. The panel also emphasized the need to ascertain the value of implementing AI by considering the total cost of ownership and the expected value of each application. The discussion further revolved around ensuring patient safety in AI deployment and involving all stakeholders, including patients, in this process. The panel advised beginning with internal, low-risk, operational tasks before extending to larger clinical operations. Trust was noted as a key factor in AI application, being built through transparency and a clear understanding of AI's role and management.