95% Abridge user retention across 22 pediatric specialties
Overview
At Akron Children’s Hospital, the Abridge platform has exceeded expectations in meeting the unique and diverse needs of pediatricians across 22 specialties, including gastroenterology, cardiology, and psychiatry.
Abridge has significantly reduced documentation effort and increased the focus pediatricians are able to give patients and caregivers, all while generating real ROI from more accurate coding.
With a data-driven, clinician-focused implementation approach driving extremely high retention rates, Abridge has delivered exceptional speed to value across care settings, specialties, and languages for Akron Children’s Hospital, a nationally recognized pediatric healthcare delivery center.
Impact
95%
Abridge user retention across 22 specialties
90%
increase in undivided attention
54%
reduction in cognitive load
45%
decrease in burnout
“Abridge has transformed how I communicate with families. It allows me to pause and truly focus on the people in front of me—to adapt to the dynamics in the room, whether that means calming a concerned parent or connecting with a child through play. It’s helped me be more present and responsive in every encounter.”
“What stands out about Abridge is how adaptable it is, and how responsive the team has been to our feedback. It was already a valuable platform out of the box, but in pediatrics, we face unique challenges. Being able to share those with Abridge and see improvements in the product has built trust and helped us deliver even better care to our patients.”
“Looking ahead, I see the potential for Abridge to support a variety of our revenue cycle needs by proactively identifying missing documentation, ultimately helping reduce denials and easing the burden on our back office. It’s a platform that not only supports our pediatricians today but also positions us for long-term operational efficiency.”
“Abridge has improved the workflow and allows pediatricians and families and the child to connect in the room, which is extremely important to build trust. It has improved patient care because you get much more of an accurate medical record. In addition, the accuracy around coding is going to be a game changer.”
“The transparent auditability of Abridge through its Linked Evidence feature is outstanding. The Level of Service calculator is also remarkably accurate—it clearly distinguishes between time-based and medical decision-making billing, and explains which one applies and why. Abridge isn't just a documentation platform; it's also a valuable partner in creating the most billable documentation possible."
"When I first analyzed our Abridge data, I thought that the improvements in cognitive load and burnout were too good to be true. It was only once I opened our providers' comments and saw overwhelmingly positive reviews that I knew we were really on to something."
Assistant Director of Clinical Informatics
Vision
“The long-term relationships we build with our patients—from birth through young adulthood—are incredibly important. Abridge has been pivotal in helping us maintain those connections by providing contextual insight from prior visits. It gives providers timely reminders of what’s happened and what to follow up on, ensuring continuity and personalized care at every visit.”
