Five Key Leadership Insights From HLTH 2025

🎤 HLTH: 5 Key Takeaways with Abridge Chief Operating Officer Julia Chou and Vice President of Partner Experience Reba Schenk 

We don't have to accept the status quo.
“What can we dream of together with our partners? What's so powerful about this moment in AI and technology overall is that everybody feels like they have agency and that they have a vision for what things can be.” —Chou

Trust is essential.
“We have built trust with our partners, who we have done this work with together, from the early days with UPMC and now with 200 systems around the country. That trust starts with humbly listening to really understand what the needs are when you're building a product, and really seeking to have a clear vision.” —Schenk

Workflow in healthcare is paramount.
“You have to empathize with the user's journey and anything you can do to integrate your product into existing tools and existing workflows is extremely powerful.” —Chou

The future is collaboration.
“The market is always going to continue to move and shake. This technology is evolving before our eyes. It's about how you use this technology to really do good for people—to reduce burnout, to reduce inefficiencies, to ultimately help people focus on getting the care that they deserve.” —Chou

Rigorous approach to evaluation.
“We're doing the hard work to build something that is unique to healthcare and we continue to have a rigorous approach to evaluation. Our partners are doing that evaluation with us and continue to push us to new levels of quality.” —Schenk