Account Information. We collect your phone number to create an account and allow you to access it. If you have previously created an account using your name and email address, you may choose to link your phone number in your account settings and access your account via that phone number.
If you are signing up to Abridge as a Verified Health Professional, we may collect additional information in order to authenticate you in our system.
Health Information. When you record a health conversation, we collect the audio and process that into a readable transcript that we store. We use the transcript to create a recording summary which includes your recording, the most important moments from your conversation, and medical mentions, where specific medical terms like diagnoses or medications were recorded.
There are two types of conversations Abridge provides services to:
Abridge App conversations. You can initiate a recording of any health conversation in the Abridge App. It will immediately be available to you when you log in.
Abridge Telehealth conversations. Telehealth conversations are recordings between you and an Abridge Verified Health Professional made using the Abridge App or Abridge Telehealth. You agree to have a telehealth call recorded and automatically shared with your doctor either when you are called through Abridge Telehealth or initiate a telehealth call through the Abridge App. You need to create an account on Abridge to access that conversation. Once you do, you can access and interact with that call the same way you do with conversations recorded in the App; however, you will need to contact your Verified Health Professional directly to delete a Telehealth conversation from the Services once it is shared with him/her.
Your Activity. You can interact with your recordings in several ways in the App to help you organize and find medical mentions. For example, you can add a title, use a suggested tag, edit a medical mention to improve accuracy, or star a particular moment for easy access. We store Your Activity in association with your account.
Contacts. You can choose to share your recording and recording summary with another Abridge user by either manually entering a recipient’s email address or permitting us to access your phone’s contacts so you can choose a recipient. If the recipient is not a current Abridge user, we will send them an email inviting them to join Abridge. We do not store your Contacts, but we need access so you can select recipients. You can stop us from accessing Contacts in your phone’s settings at any time. When you share a recording, we store the recipient’s email address and any message you send in association with your account. You can stop sharing a recording with a Contact who is not a Verified Health Professional at any time in the Abridge App.
Location. For certain features you may choose to share your location. We will notify you before we collect this data.
Analytics and Passively Collected Data. We collect data about how you use Abridge, including your IP address, mobile device ID, click or tap history, type of OS or browser and other actions on the Services. This information is collected from your phone or web browser as you interact with web and mobile apps and helps us improve your experience with the Services.
Feedback and Support. We love to hear from you! Whether you have an idea to make Abridge better or need a little help, we store the emails you send us and use them to help us prioritize how to improve our product.
De-identified Data. De-identified Data is non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We use de-identified data for research and development of new products or tools, to refine our algorithms and machine learning applications, and to improve the App and the services we provide. We may disclose such information publicly and to third parties, for example, in public reports about health, to partners under agreement with us, or in benchmarking information we provide to the medical community.